How integrated solutions and technology help maximize product access, and improve customer satisfaction.
This talk focuses on identifying the important steps in a patient’s journey to accessing and staying on therapy. We will discuss the factors that influence the journey and opportunities to address customer needs. You will learn how to effectively incorporate technology and strategy to build or modify a program that must solve real-world problems.
Join us to learn more about implementing a successful support program that will be a key differentiator for your brand.
Adrienne Stofko,
Account Director
Adrienne Stofko currently serves as an Account Director within Patient and Provider Services for Covance Market Access Services Inc. (CMA). CMA is part of a larger parent company, Covance, which is one of the world's largest and most comprehensive drug development services companies. CMA is a premier provider of reimbursement consulting and health economics and outcomes research services that help identify, build, and sustain a product's advantage in the marketplace.
Since joining Covance in 2002, Adrienne has focused on developing and managing programs that improve patient access and preserve insurance coverage. These engagements include developing solutions to assist with complex coding and reimbursement issues for various settings of care, implementing patient access programs, coordinating care with specialty pharmacies, addressing payer issues, conducting sale+E14s representative reimbursement training, and executive presentations.
Prior to joining Covance, Ms. Stofko worked on the clinical side as an athletic trainer at the Pennsylvania State University. Ms. Stofko received a B.S. in Kinesiology from Pennsylvania State University.
Grace Cheung,
Account Director
- Determine the major factors that influence a patient’s treatment journey
- Identify current challenges and opportunities based on market dynamics
- Gain insights into what issues your customers expect you to address
- Understand how to effectively leverage technology and program design to solve real-world problems
- Product Manager
- Head of Marketing
- Head of Brands
- Reimbursement
- Customer Service
- Operations
- Patient Services
- Market Access
- Compliance
